PRIVACY POLICY

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  1. Introduction and Acceptance of this Privacy Policy.
    1. The Company is committed to protect your privacy and the visitors who access the Site (as defined below) to make use of the Services, or any other related services owned or operated by The Company.
    2. We encourage you to read carefully this Privacy Policy, as it forms an integral part from the Terms of Conditions, and by accessing the Merchant Portal or using the Services, you accept and agree to all the terms under this Privacy Policy. However, In the event that you disagree, you are required immediately to leave the Merchant Portal and make no use of the Services.
    3. This Privacy Policy was prepared to describe our practices in respect of collecting, using and disclosing your Personal Data (defined below), and you will learn, among other things, from this Privacy Policy, about the types of Personal Data we collect, the way it is used, and about Data related to the use of cookies and similar technologies, the retention of the Personal Data, security steps to protect the Personal Data, the basis and grounds why we may disclosure the Personal Data to third parties.
    4. From time to time, we may develop or offer new additional services, however, if the introduction of these new or additional services results in any material change to the way we collect or process your Personal Data, we will notify you with such Data, and unless stated otherwise, when we introduce these new or additional services, they will be subject to this Privacy Policy.
    5. The Company shall be referred to as the data controller, and it may share your Personal Data with our affiliates (if applicable) in compliance with this Policy.
  2. Definitions.
    1. For purposes of, and under this Privacy Policy, the following terms shall have the following respective meanings:
      1. "Company", "we", "our", "us" shall refer to Fincryptou UAB, a private limited company incorporated and operating under the laws of the Republic of Lithuania and registered with the State Enterprise Register under registry code 306068445, having its registered seat at Gedimino pr. 20, Vilnius, 01103, Lithuania. its registered seat at Roosikrantsi 2-208K, Tallinn 10119, Estonia.
      2. "Personal Data" shall mean data or Data which is related to an identified or identifiable natural person.
      3. "Merchant Portal", "Site" shall mean the website https://fincryptou.com/ or any related website, pages, contents, products, features, APIs, and mobile applications owned or operated by the Company.
      4. "Services" shall mean any use of, access to, or engage with any of the Merchant Portal.
      5. "Account" or "Wallet" shall mean the fully verified personal wallet in which you allowed to store, withdraw, send and transfer the supported digital assets.
      6. "GDPR" shall mean The General Data Protection Regulation (EU) 2016/679 which is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA).
  3. Personal Data We Collect
    1. We have set out below the categories of Personal Data we collect and use about you, including the ways we collect it: 
      1. Data Provided by you. This is the personal data which you provide to us and enabling you to sign up for the Site, and make use of our Services, as well as, some of the personal data are required by laws to fully create and verify your Account, this may include your full name, email address, phone number, birth date, gender, street address, zip code, city, nationality, photograph, signature, utility bill and country. Further, as required by the laws and regulations, and in order to help with your identification, we may require a government issued identity such as driving license, Passport, official identification card, debit/card information, bank account information, visa or permeant residence card, legal entity details, including without limitation, the official articles of association, certificate of incorporation, board resolutions, protocols, employer declaration, office location, rental agreement, authorized signatory details, beneficial owner declaration form, feedback, comments, survey, transactions history, transactions details, name of recipient, tax identification number, and any other information/documents needed to fully satisfy the regulations, legal obligations, and any applicable law.
      2. Data collected by us. This is the personal data that is collected about you when you’re accessing the Site and/or using the Services, including, without limitation, device type and identification number, browser type, version and language, date and time of requests, online identifiers including cookie data and IP addresses, URL Data, any interaction with our Merchant Portal (linked clicked and accessed pages), geographic non-precise location while using the Services or the Site, and operating system version of devices.
      3. Third-Party Sources. We may collect personal data about you from various third parties, and these third-party sources vary over time and may include the following: public databases, payment partners, authentication partners, technical service partners, advertisers and other advertising partners. We will notify you when we receive information or Personal Data about you from these third parties and regarding the purposes for which we intend to use that Data.
  4. Legal Basis and Purposes for processing your Personal Data. We have described below the reasons why we process your Personal Data, and the associated legal basis we rely upon which legally permit us to process that Data, e.g. GDPR (“Article 6”: lawfulness of processing), as well as, when you grant us your expressly consent, and in order to execute any agreements or contracts we entered with you, and for legitimate business interests to ensure and protect our Services, therefore, we may use such Personal Data as follows:
    1. Obligations and Agreements. We need to collect the Personal Data to enforce our agreements with third parties, and to monitor, investigate and prevent any illegal acts associated with our users’ Wallets and to be able to provide our Services according to the contractual terms under any agreement. 
    2. Compliance with legal requirements, regulations, and law enforcement requests. The offered Services are subject to strict regulations and various laws such as anti-money laundering laws and privacy laws. It is essential and vital to collect and use the Personal Data with compliance of the applicable laws, for example, identify and verify our users, in regard to payment processing transactions, to perform risk management properly, and to be in line with ‘KYC’ 'AML' procedures, as required by the laws and regulations.
    3. Marketing, Promotion, and Advertising purposes. We may use your Personal Data to send you marketing communications (e.g. using email), so we can provide you with promotional offers, and notify you about the latest content and products.
    4. Detect fraudulent payments or fraudulent use of the Services. We collect, process and store your Personal Data to help with detecting and preventing any fraud or prohibited activity, to protect your Account from funds losses. 
    5. Exercise or defend legal claims. Your Personal Data can be used to effectively investigate, settle, resolve any open, pending and unresolved matters, issues, or disputes, and to protect our legal legitimate interests.
    6. Research and Developments. To evaluate and develop new features, contents, technologies, and make improvements to the Services, to conduct research, data analyst and surveys.
    7. Providing the Services and General Comminutions. To provide Company's Services we require to communicate with you concerning administrative matters, security issues, or to be able to reply to questions and feedback, or collect fees, troubleshoot problems, news, updates and notices in connection with your Account.
    8. Notice. We shall not use your Personal Data for purposes and reasons other than those mentioned above, without your explicit consent and permission.
  5. With Whom we may Share your Personal Data
    1. The Company may share your Personal Data in line with the earlier detailed purposes, and to the extent that it is required to do so pursuant to any applicable laws, rules or regulations, and in compliance with the Terms of Conditions, with or by your explicit consent or by your request, and based on our legitimate business interests. Any shared third party will be knowledgeable concerning the confidential nature of such information. We may disclose your Personal Data in the following circumstances: 
      1. We will share your Personal Data with our financial institutions and payment processors as necessary to enable them to process your payments and for anti-fraud purposes.
      2. When we are obligated to share such Data by arbitration decision, court decision, rule, or order, subpoena, or similar legal procedure, or to report suspected illegal activity, or to investigate violations of our Terms of Conditions, or breach any of other applicable policies, and for purposes to prevent funds loss and harm.
      3. We will share your Personal Data in those cases of merger, acquisition, or sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, the Company will continue to ensure the confidentiality of your Personal Data and will notify with its users before any Personal Data is transferred to such buyer or becomes subject to a different privacy policy.
      4. We cooperate with service providers that operate on our behalf which may need access to certain Personal Data in order to provide their services to us or you directly. These entities include those we have hired to operate the technical infrastructure that we need to provide the Services, assist in protecting and securing our systems and servers, and help market this website and the Services, including, partner products, services, events, and co-branded promotions in which we may be involved.
      5. With our trusted advisors who provide, legal, banking, compliance, accounting, or other consulting services in order to complete third party financial, technical, compliance and legal audits of our operations or otherwise comply with our legal obligations.
  6. International Transfers
    1. The Company may share your collected Personal Data with our affiliates (if applicable) in order to carry out the activities specified above in this Privacy Policy. We may sub-contract processing to, or share your Personal Data with, third parties located in countries other than your country, therefore, the Personal Data may be subject to privacy laws that are different from those in your country.
    2. Personal Data collected within the European Union, Switzerland, and UK may, for example, may be transferred to and processed by third parties located in a country outside of the European Union, Switzerland, and UK. In such instances the Company shall ensure that the transfer of the Personal Data is carried out in accordance with applicable privacy laws, and in particular, will ensure that - appropriate contractual and technical measures are in place such as the standard contractual clauses approved by the EU Commission.
  7. Third Party Websites
    1. We may display ads from third parties service providers and other content that links to third-party websites. We cannot control or be held responsible for third parties’ privacy practices and contents. If you choose to click on a third-party ad, link, or use of their services, you agree and understand that you are leaving our Services and Site, and any personal data you provide will not be covered by this Privacy Policy. Please read any relevant third-party privacy policy to find out how they collect, process and store your Personal Data.
    2. If you set-up an Account by the help of, a third party agency through their website, page, social media, or mobile application, or otherwise (the "Third Party Site"), any personal data you provide will be shared with the beneficial owner of such Third Party Site and such Personal Data shall be exclusively subject to any applicable third party privacy policy and any other agreements.
  8. Retention of Personal Data.
    1. We will keep your Personal Data only as long as necessary to provide you with the Services and for legitimate and essential business purposes, such as maintaining the performance of the Services, making data-driven business decisions, complying with required legal and lawful obligations, accounting, reporting obligation, and resolving disputes.
    2. Upon your request, we shall delete or anonymize your Personal Data so that it no longer identifies you, unless we are legally allowed or required to maintain certain Personal Data, including if there is an unresolved issue relating to your Account or an unresolved demand, claim or dispute, we will retain the necessary Personal Data until the issue is resolved, and where we need to retain your Personal Data for our legal, tax, audit, and accounting obligations, we will retain the Personal Data for the period required by applicable law, and where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.
    3. Data related to the retention periods is subject to the relevant jurisdiction, however we may retain your Personal Data following the termination of the Account as long as required under the laws and regulations of any applicable jurisdiction.
  9. How We Protect your Personal Data
    1. We implement appropriate technical measures to help protect the security of our users' Personal Data. However, please be aware that no system is completely and absolutely secure (we cannot ensure the security or confidentiality of data you transmit to us or receive from us by Internet or wireless connection).
    2. We have implemented various policies including, encryption, access, and retention policies to safeguard against unauthorized access and unnecessary retention of the Personal Data in our systems. Nevertheless, we may not guarantee that loss, unauthorized use, or alteration of the Personal Data will not occur. 
    3. We encourage you to use a strong password that is unique to your Waller or Account, never share your password with anyone, limit access to your computer and browser, and log out after having used the Merchant Portal.
    4. If you believe that your Personal Data is not secure, or has been compromised, or has been used inappropriately, please contact us at info@fincryptou.com
  10. Cookies
    1. We may make use of the standard practice of placing tiny data files called cookies, flash cookies, pixel tags, or other tracking tools (hereinafter, “Cookies”) on your computer or other devices used when engaging with us. We use Cookies to help recognize you as a user, collect information about your use of the Merchant Portal, so we can better customize the content or Services for you, and to collect information about your computer or device to ensure our compliance with our financial and legal obligations. You may visit the Cookies Policy for further details.
  11. Marketing
    1. To the extent and under the applicable laws we may send you offers in regard to our Services, for marketing purposes only. Based on our lawful interests, and as permitted by applicable law, and by your express consent, we may use electronic means such as email to contact you, however, you may elect to opt-out, or send us email informing us to cease from sending you any marketing content.
    2. We will request your explicit consent prior to sharing any Personal Data belongs to you with any third parties for marketing purposes.
  12. Your Privacy Rights
    1. We believe in operating with transparency to help any user to read, understand and make use of the applicable data laws rights. As available and except as limited under applicable laws, the rights afforded to individuals are: to be informed of, and request access to Personal Data we process about you; to request that we amend or update your Personal Data where it is inaccurate or incomplete; to request that we delete part or all of your Personal Data; to request that we temporarily or permanently stop processing all or some of your Personal Data; in addition, the right, at any time, to object to us processing your Personal Data on grounds relating to your particular situation; the right to object to your Personal Data being processed for direct marketing purposes; the right to request a copy of your Personal Data in electronic format, and the right to transmit that Personal Data for use in other party’s service; and the right not to be subject to automated decision-making.
    2. Despite the above said, your rights to such Personal Data are not absolute, as they subject to our legitimate interests, laws and regulatory requirements, or other reasons we deem necessary. 
    3. In case you have any concerns, questions, or requests, about your rights and how to exercise them, we hope you may contact us at info@fincryptou.com Notwithstanding the above, you have the right to lodge a complaint with the applicable authority under your jurisdiction, or your local data protection authority.
  13. Children’s Personal Data
    1. We do not deliberately collect, maintain, or use any Personal Data from any person under the age of 18, and no part of our Services are directed towards individuals under the age of 18. If you learn about any person under the age of 18 who has provided us with any Personal Data, please report to the following email at Info@fincryptou.com so we can immediately take the required steps to close the Account and delete such Personal Data.
  14. Amendments to this Privacy Policy
    1. We may, from time to time, change, amend, or modify this Privacy Policy, as required by the laws or regulations, and we shall notify you regarding any changes to this Privacy Policy via email, or by other electronic means, and we will assure to announce and update the revised version of this Privacy Policy on this website.
  15. Contact Details.
    1. If you have any questions, queries, or reports in respect of this Privacy Policy, please email us at info@fincryptou.com.